Términos del servicio
TERMS AND CONDITIONS
This website is operated by Zenzaa Fashion. Throughout the site, the terms “we,” “us,” and “our” refer to Zenzaa Fashion. Zenzaa Fashion provides this website, including all information, tools, and services available on this site, to you, the user, conditioned upon your acceptance of all terms, provisions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service,” “Terms”), including any additional terms and policies referenced herein and/or available via hyperlink. These Terms apply to all users of the site, including, but not limited to, users who browse, sellers, customers, vendors, and/or content contributors. Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms.
If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms. All new features or tools added to the current store are also subject to these Terms. You can review the most current version of the Terms at any time on this page.
We reserve the right to update, modify, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after any changes are posted constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.
Article 1 – Definitions
In these Terms:
- Reflection Period: the period during which the consumer can exercise their right of withdrawal.
- Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
- Day: calendar day.
- Duration Transaction: a distance contract for a series of products and/or services, with delivery and/or performance obligations spread over time.
- Durable Data Carrier: any means that allows the consumer or entrepreneur to store information addressed to them personally, enabling future consultation and unaltered reproduction of the stored information.
- Right of Withdrawal: the consumer’s right to withdraw from the distance contract within the reflection period.
- Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers.
- Distance Contract: a contract concluded within the framework of a system organized by the entrepreneur for the remote sale of products and/or services, where one or more techniques of distance communication are used until the agreement is concluded.
- Distance Communication Technique: any means that can be used to conclude a contract without the consumer and entrepreneur being simultaneously present in the same location.
- General Terms and Conditions: these Terms and Conditions of the entrepreneur.
Article 2 – Identity of the Entrepreneur
- Email:
- Company Name:
- Chamber of Commerce Number:
- Address:
Article 3 – Applicability
These Terms apply to every offer made by the entrepreneur, every distance contract concluded, and all orders between the entrepreneur and the consumer. Before the distance contract is concluded, the text of these Terms shall be made available to the consumer. If this is not reasonably possible, it will be indicated where the Terms can be inspected and will be provided free of charge upon request.
If the distance contract is concluded electronically, the Terms may be provided electronically in a way that allows the consumer to easily store them on a durable data carrier. If not reasonably possible, it will be indicated where the Terms can be reviewed electronically and that they will be provided free of charge upon request.
If specific product or service terms also apply, the consumer may always rely on the provision most favorable to them in case of conflict. If any provision of these Terms is partially or wholly void or annulled, the remaining Terms remain valid, and the provision will be replaced by a provision that most closely approximates the original intent. Situations not covered by these Terms will be assessed in the spirit of these Terms.
Article 4 – The Offer
If an offer has a limited validity or is subject to conditions, this will be explicitly stated. Offers are non-binding. The entrepreneur may modify or adjust them. Offers contain a complete and accurate description of the products/services, with sufficient detail for the consumer to assess the offer properly. Images, if used, are truthful representations. Apparent mistakes or errors in the offer do not bind the entrepreneur.
Each offer provides information such as:
- Price (excluding import duties and VAT, which are the customer’s responsibility).
- Shipping costs.
- How the contract will be concluded and actions required.
- Whether the right of withdrawal applies.
- Payment, delivery, and execution methods.
- Duration of validity of the offer or price guarantee.
- Communication costs for remote communication techniques.
- Language options for the contract.
- Codes of conduct and minimum duration in case of a duration transaction.
Optional: available sizes, colors, and materials.
Article 5 – The Agreement
The agreement is concluded upon acceptance by the consumer of the offer and fulfillment of the stated conditions. If accepted electronically, the entrepreneur will confirm receipt immediately. Until confirmed, the consumer may cancel. The entrepreneur implements appropriate security measures for electronic data transfer and a secure online environment.
The entrepreneur may verify the consumer’s ability to fulfill payment obligations and may attach special conditions to execution. The consumer will be provided with information about:
- Entrepreneur’s address for complaints.
- Conditions and exercise of the right of withdrawal.
- Guarantees and after-sales services.
- Relevant data as stated in Article 4.
- Termination requirements for agreements longer than one year or of indefinite duration.
Each agreement is conditional upon sufficient availability of the product.
Article 6 – Right of Withdrawal
The consumer may withdraw from the contract within 14 days without giving any reason. The period starts the day after the product is received. The consumer must handle the product and packaging carefully and only use it to the extent necessary to assess whether they wish to keep it. Returns must include all accessories and, if reasonably possible, be in original condition and packaging.
Notification of withdrawal must be made in writing/email within 14 days after receipt. The product must be returned within 14 days after notification. Proof of return must be provided. Failure to notify or return within this period constitutes acceptance of the purchase.
Article 7 – Costs of Withdrawal
Return shipping costs are the consumer’s responsibility. Refunds will be processed within 14 days after receiving the returned product or proof of shipment.
Article 8 – Exclusion of Withdrawal
The entrepreneur may exclude withdrawal for:
- Custom-made products.
- Clearly personal products.
- Perishable or non-returnable items.
- Price-sensitive products tied to financial market fluctuations.
- Newspapers, magazines, and sealed audio/video/software products once opened.
- Hygienic products if seal is broken.
Services may be excluded if:
- Related to accommodation, transport, restaurant, or leisure on a specific date/period.
- Service delivery begins with consumer consent before withdrawal period expires.
- Betting and lottery services.
Article 9 – Prices
Prices remain valid during the offer period, except due to VAT changes. Price increases within 3 months post-agreement only apply if legally required. All prices are subject to printing errors, for which no liability is accepted.
Article 10 – Conformity and Warranty
Products/services comply with the agreement, specifications, reasonable quality/use standards, and legal regulations. Warranty does not affect statutory rights. Defects must be reported within 14 days. Products should be returned in original packaging and unused condition.
Article 11 – Delivery and Execution
The entrepreneur exercises care in receiving and fulfilling orders. Orders are processed within 30 days unless otherwise agreed. The consumer may cancel if delayed, with refund within 14 days. Risk of damage or loss remains with the entrepreneur until delivery to the consumer or designated representative.
Article 12 – Duration Transactions: Termination and Extension
Consumer may terminate indefinite or fixed-term agreements with a maximum notice of one month, unless reasonable fairness dictates otherwise. Trial subscriptions (e.g., newspapers/magazines) automatically end after trial period.
Article 13 – Payment
Amounts owed must be paid within 7 days after the reflection period begins. Consumers must report incorrect payment details immediately. In case of non-payment, reasonable costs may be charged.
Article 14 – Complaints Procedure
Complaints must be submitted within 7 days after discovery of defects. Complaints are answered within 14 days, with receipt acknowledgment and expected response date. Valid complaints may result in repair or replacement at entrepreneur’s discretion.
Article 15 – Disputes
All agreements are governed by Dutch law, even if the consumer resides abroad.
Article 16 – Contact Information
Questions regarding these Terms may be sent to info@zenzaa.pl